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Frequently Asked Questions
Find Answers in Our FAQs
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Who We Serve
Getting Started
Window Treatments
Design Process
Project Types & Timelines
Commercial Projects
Fabrication Standards
Measuring
Installation
Drapery Hardware
Custom vs. Semi-Custom
Policies & Guarantees
To-the-Trade
Who We Serve
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Our ideal clients value quality, craftsmanship, and thoughtful design.
We work best with homeowners and professionals who appreciate creativity, respect expertise, and understand that custom furnishings require both precision and collaboration.
Whether you are experienced in custom design or navigating the process for the first time, we guide you with clarity and professionalism. We strive to make the experience organized, enjoyable, and beautifully executed.
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We serve:
Homeowners
Interior designers and decorators
Contractors and builders
Business owners
Commercial interior designers
Our clients range from young professionals to downsizing retirees, and from boutique retail owners to commercial project teams. Each project is tailored to the individual space and vision.
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A successful project requires alignment in three areas:
❶ Timeline — We must have the capacity to execute your project within your desired timeframe.
❷ Resources — Your budget and schedule must align with the scope of work required to achieve your goals.
❸ Collaboration — We value respectful communication, trust, and shared expectations.
Design is both creative and personal. We aim to work with clients whose values align with ours: respect, inclusion, excellence, trust, and creativity.
When those elements are in place, the process is smooth and the results are exceptional.
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Yes. We collaborate with homeowners and design professionals nationwide.
Long-distance projects are supported through:
Video consultations
Digital presentations
Detailed documentation
Shipping coordination
Installer collaboration
Out-of-state clients follow the same structured process as local clients.
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We primarily serve homeowners and interior designers throughout Central Indiana and the Greater Indianapolis area.
We also provide virtual design and remote project management services nationwide.
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Yes. We enjoy collaborating with talented designers and welcome creative partnerships.
We regularly work alongside interior designers to provide fabrication, specification guidance, and installation coordination.
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Yes. We collaborate with business owners, property managers, and commercial interior designers.
We provide custom soft furnishings, hard window treatments, and specification support tailored to commercial durability, safety, and performance requirements.
For more information, please see our Commercial Projects FAQs category.
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No. We do not limit ourselves to a specific aesthetic.
Our experience spans a wide range of styles, and our role is to interpret your vision while ensuring proper scale, proportion, and functionality.
We design for the space and the client — not for a trend.
Getting Started
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The first step is to book a 30-minute Welcome Call.
This brief discovery call allows us to:
Learn about your project
Discuss timeline and investment range
Determine if we are a good fit
Recommend next steps
You may also reach out via phone, email, text, or our consultation request form. If you’re not quite ready to move forward, you can learn more about working together on our Hire Us page. Booking a Welcome Call is the most efficient way to begin your project.
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Every project begins with a discovery conversation.
During this call, you may:
Share your design goals
Describe your space
Discuss timeline expectations
Review your desired investment range
Ask questions about our process
This call helps both parties determine alignment before scheduling an in-home or virtual consultation.
If we are a good fit, we will schedule your next step at the conclusion of the call.
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Our structured process ensures clarity and precision at every stage:
❶ CONTACT - We discuss your project goals and schedule your consultation.
❷ CONSULT - We assess your space, take measurements, review materials, and discuss budget alignment.
❸ CREATE - We develop design plans, gather samples, and prepare detailed specifications.
❹ PRESENT - We review your design proposal, renderings, and itemized pricing.
❺ CONTRACT - Once approved, materials are ordered, and fabrication begins.
❻ FABRICATE & PROCURE - Custom soft furnishings are fabricated in our Lebanon, Indiana workroom according to your exact measurements and design specifications. Blinds, shades, and shutters are produced by one of our trusted hard window treatment vendors and ordered to your approved specifications. We coordinate production timelines to ensure a seamless installation phase.
❼ INSTALL - We professionally install and finalize your treatments.
Want a deeper look at our design-to-installation process? Start with these:
For a step‑by‑step overview of our design‑to‑installation process, visit our Our Process page.
For an even deeper dive, read our blog post, “Custom Window Treatment Purchasing Process.”
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An in-home consultation is a working design session held in your home.
During this meeting, we:
Evaluate your windows and architecture
Discuss design direction
Review fabrics and materials
Explore construction options
Take preliminary measurements
Discuss the budget and timeline
Consultations typically last 1–2½ hours, depending on project scope.
This session allows us to develop a tailored, detailed design proposal.
To learn more about what to expect, read our blog post, “What Is a Window Treatment Consultation?” Then, when you’re ready to take the next step, book an In-Home Consultation.
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Yes. We offer structured virtual design consultations for:
Custom drapery design
Drapery hardware design
Combined drapery + hardware planning
Window treatments (blinds, shades, shutters, top treatments)
Virtual consultations are ideal for out-of-state clients or those seeking a remote design experience.
To learn more about how our virtual design consultations work, visit our Virtual Custom Window Treatment Services page.
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We do not typically charge for window treatment in-home design consultations.
However, extensive design development, renderings, or interior decorating services may require a design fee.
Details will be discussed during your Welcome Call.
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To prepare an accurate estimate, we require:
Treatment type
Approximate dimensions
Mounting location
Fabric selection (if known)
Lining preferences
Hardware type
Installation requirements
Any special construction or design details
Detailed estimates are provided after consultation and official measurements.
Interior designers may request non-binding ballpark estimates.
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No project is too small.
However, all projects must align with our current production capacity and scheduling availability.
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Once your consultation is scheduled, we will send you our New Client Questionnaire directly. This brief yet important document helps us understand your goals, preferences, and functional needs before we arrive.
We also recommend:
Gathering inspirational images
Considering your investment range
Noting any privacy, light control, or insulation concerns
Ensuring areas around windows are accessible
Completing the questionnaire in advance allows us to maximize our time together and deliver focused, thoughtful design guidance from the start.
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We offer a streamlined semi-custom collection for clients who prefer a more independent approach. Semi-custom orders are self-measured and self-installed, with guidance from our team available.
For a complete comparison of our custom and semi-custom options, please explore our Custom vs. Semi-Custom Window Treatments FAQ category. To take a deeper dive into semi-custom, read our blog post “Semi-Custom Window Treatments Explained.”
Window Treatments
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Custom window treatments are made-to-order coverings designed and fabricated specifically for your windows and space.
Unlike off-the-shelf products, custom treatments are:
Measured precisely for your window dimensions
Designed around your architectural details
Fabricated using professional workroom standards
Constructed with premium fabrics, linings, and hardware
Installed for proper fit and performance
Custom window treatments may include draperies, Roman shades, top treatments, blinds, shades, shutters, or layered combinations.
The custom process includes professional design guidance, accurate measuring, material sourcing, fabrication coordination, and installation oversight — resulting in a tailored solution with superior fit, function, and aesthetic refinement.
To learn more, please read our blog post, “What are Custom Window Treatments?”
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Hard window treatments are structured products made from materials such as wood, composite, metal, woven fibers, or specialty fabrics mounted within mechanical systems.
Examples include:
Roller and solar shades
Woven wood shades
Cellular shades
Banded (zebra) shades
Sheer shades
Wood and faux wood blinds
Interior shutters
Hard treatments are often selected for their functional performance. They offer:
Precise light control
Privacy management
UV protection
Energy efficiency
Many include adjustable slats, vanes, or lift systems that let you shift effortlessly from filtered light to near-blackout, depending on the product.
Visually, hard treatments tend to read as architectural and tailored, with clean lines and structured profiles.
They are especially well-suited for kitchens, bathrooms, playrooms, and high-sun exposures where durability and wipe-clean maintenance are essential.
To see the full range of hard window treatments we offer, please visit our Hunter Douglas Custom Window Treatments page.
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Soft window treatments are fabric-based window coverings designed to add softness, texture, color, and visual interest to a space.
Examples include:
Drapery panels
Curtains
Sheers
Roman shades
Valances
Cornices
Pelmets and lambrequins
Soft treatments are typically selected for their aesthetic impact and ability to soften architectural lines. They introduce movement, dimension, and a finished furnishings look to a room.
While decorative in nature, soft treatments can also support:
Light filtering or blackout functionality
Privacy
Insulation
Sound absorption
Soft window treatments offer extensive customization in:
Fabric selection
Pattern placement
Header style
Length and fullness
Trim and embellishment
Lining and interlining
They are especially well-suited for living rooms, bedrooms, dining rooms, and formal spaces where warmth, luxury, and layered design are desired.
Soft treatments are frequently layered over hard window treatments to enhance design, conceal light gaps, and improve overall performance.
To see all of the soft window treatments we offer, please visit our Custom Draperies, Roman Shades & Top Treatments page.
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The terms “drapes” and “curtains” are often used interchangeably, but they are not always the same.
Drapes typically refer to custom, lined, and professionally fabricated panels made from heavier fabrics. They are often pleated at the top and designed for a more formal or tailored appearance.
Curtains are generally lighter-weight, may be unlined, and are often sold in standard, off-the-shelf sizes.
In professional design, the term drapery is most commonly used to describe custom-fabricated panels explicitly tailored to your space.
To explore this further, read our blog post, “Customize Your Space: Discover the World of Drapery Options.”
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Soft furnishings — often referred to in the design industry as soft goods — are decorative textile elements used to enhance comfort, acoustics, and visual warmth within a space.
They may include:
Custom draperies and Roman shades
Decorative pillows and cushions
Bedding and coverlets
Upholstered benches and ottomans
Fabric top treatments
Slipcovers
Soft furnishings introduce texture, color, pattern, and layering, helping a room feel complete and cohesive.
In addition to aesthetic value, soft goods can also improve insulation, absorb sound, and soften architectural lines.
At The Pinched Pleat, soft furnishings are thoughtfully designed and fabricated to complement your window treatments and overall interior vision.
To learn more about how soft furnishings can transform your home, read our blog post, “Draperies to Dog Beds: The Many Types of Soft Furnishings.”
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Roman shades are fabric window treatments that raise and lower in horizontal folds.
When lowered, they appear smooth and tailored. When raised, the fabric stacks neatly at the top of the window in structured folds.
Roman shades combine the softness of drapery with the functionality of a shade and can be fabricated in a wide variety of styles, including:
Flat (with or without ribs)
Relaxed
Soft fold
London
Balloon
Each style offers a different level of structure, fullness, and formality. Roman shades can be fabricated with light-filtering or blackout linings and may be operated manually or motorized.
They are ideal for spaces where you want the warmth and texture of fabric with a clean, tailored profile.
To see your options, visit our Custom Roman Shades page and read our blog post on Roman shade styles and their best uses.
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Top treatments are decorative fabric elements installed at the upper portion of a window.
They may be used alone or layered over shades or blinds.
Common types of top treatments include:
Valances
Cornices
Pelmets
Lambrequins
Top treatments can:
Conceal hardware
Add architectural presence
Introduce a pattern or color
Soften strong lines
Enhance insulation when layered
They are especially effective in formal spaces or rooms where additional visual height and refinement are desired.
To explore your options, view our Custom Top Treatments page and read “Sophistication at the Top: Your Guide to the Best Top Window Treatments.”
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We partner with trusted manufacturers known for quality, performance, child safety, and warranty support.
Many of our clients select treatments from Hunter Douglas®, though we also work with additional preferred vendors as needed.
For a complete list of our hard window treatment partners, view our Hard Window Treatment Brands page.
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Yes. We maintain hand samples of most hard window treatments and can source additional samples as needed.
Samples allow you to:
See color and texture in your home
Evaluate light control
Compare lift systems
Understand scale and construction
We bring a curated selection of samples to every in-home design consultation so you can evaluate materials in your own lighting and environment. You are also welcome to schedule an appointment to visit our studio and explore additional fabric, hardware, and treatment samples in person.
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Absolutely.
Selecting hard window treatments involves more than choosing a color. We evaluate:
Light control preferences
Privacy requirements
Insulation and energy efficiency goals
Window orientation and sun exposure
Child safety and cordless options
Motorization and smart home compatibility
Mounting location and architectural constraints
Our role is to guide you toward a solution that performs beautifully, functions reliably, and complements the architecture of your space.
For immediate guidance, read our blog post, “How to Choose the Right Window Shade for Your Home.” When you’re ready to move forward, book an In-Home Design Consultation or schedule a Virtual Window Treatment Design Consultation.
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Yes. Many of our hard window treatments can be motorized.
Motorization options may include:
Remote controls
Wall switches
Smart home integration
Rechargeable battery systems
Hardwired systems
We recommend motorization for:
Large or hard-to-reach windows
Frequently used treatments
Homes with children or pets (cord safety)
Clients seeking convenience and automation
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Hard window treatments are covered under the manufacturer’s warranty.
We assist with warranty service during the first year following installation and help coordinate manufacturer support thereafter as needed.
Design Process
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We tailor the level of involvement to your preference.
Some clients enjoy being deeply involved in fabric selections and design decisions. Others prefer to entrust the details to our expertise. At the outset of your project, we’ll define the scope of collaboration that feels right to you.
We present curated options, make professional recommendations, and guide you through decisions with clarity and education. Our goal is to make the process efficient, enjoyable, and aligned with your vision.
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Yes. We welcome scheduled visits to our Lebanon, Indiana, studio to view fabric, trim, hardware, lift systems, and finished samples.
Visits are by appointment only to ensure we can dedicate focused time to your project.
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Yes. All of our fabrics are selected in collaboration with you during the in‑home consultation and design presentation phase, so you are always involved in choosing the final materials for your project.
If you already have a specific fabric in mind, we are happy to explore sourcing it through our trade accounts as part of that process.
For designers and trade professionals, we accept COM (Customer’s Own Material) as long as the fabric is approved for suitability and meets our fabrication requirements; all yardage must be verified prior to ordering.
To ensure compatibility, proper quantities, and timely procurement, all materials must be reviewed and approved by our team before production begins. To ensure compatibility, proper quantities, and timely procurement, all materials must be reviewed and approved by our team before production begins.
To explore the fabric brands we represent, please visit our Fabric & Trim Brands page.
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Yes. We offer sample loans for fabric, hardware, and select hard window treatments to support your decision-making process.
Most samples are provided at no charge. We request that samples be returned promptly and in good condition.
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Clear and consistent communication is essential to a successful project.
You can expect regular updates throughout fabrication and procurement, with a minimum of weekly communication during active phases. During the design stage, communication may be more frequent as we refine selections and specifications.
We encourage open dialogue and welcome your questions at any time.
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Yes. Our role is to interpret and elevate your personal style—not impose our own.
We design spaces that reflect your aesthetic preferences, functional needs, and lifestyle. While we provide professional guidance and creative direction, every decision is rooted in your goals and investment parameters.
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Absolutely. Real life happens — and your window treatments should be able to keep up.
We offer a wide range of performance fabrics designed to withstand sticky fingers, muddy paws, everyday wear, and everything in between. Many of our textiles are inherently stain-resistant or specially treated for durability, liquid repellency, odor control, claw resistance, and UV protection.
We’ll guide you toward materials that balance beauty and practicality, so your space feels refined without feeling fragile.
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Design renderings are scaled visual representations of your proposed window treatments within your space.
They allow you to preview proportions, pleat styles, hardware placement, and overall aesthetic before fabrication begins. Renderings reduce uncertainty, prevent costly revisions, and help ensure alignment before production.
When appropriate, we provide renderings to support confident decision-making and a cohesive final result.
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Yes. If you would like to expand your project, we will issue a revised contract outlining the additional scope and associated investment.
For efficiency and clarity, we complete projects in defined phases to maintain quality control and scheduling accuracy.
This structured approach ensures thoughtful execution and smooth project management.
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Our design fee includes time allocated for revisions.
If elements of the presentation do not align with your vision, we will refine selections accordingly. Our objective is not just approval—but confidence—before fabrication begins.
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We maintain trade accounts with dozens of fabric and trim mills. For a complete list, please visit our Fabric & Trim Brands page.
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We represent multiple designer hardware lines. For a complete list of our drapery hardware partners, please visit our Drapery Hardware Brands page.
Project Types & Timelines
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Soft Window Treatments
Fabric-based treatments such as draperies, Roman shades, side panels, valances, and top treatments. These are typically custom-fabricated in our workroom.
Hard Window Treatments
Structured treatments such as blinds, woven wood shades, cellular shades, banded shades, and shutters. These are manufactured by our trusted vendor partners and installed by our team.
Soft Furnishings
A broader category that includes fabric-based interior elements such as window treatments, pillows, cushions, bedding, and select upholstered accents.
For a complete list of design terms, please visit our Design Glossary.
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We offer both soft and hard window treatments.
Soft Window Treatments (Fabric-Based)
Custom and semi-custom draperies and side panels
Roman shades
Top treatments such as valances, pelmets, and cornices
Hard Window Treatments (Structured Systems)
Roller shades
Solar shades
Sheer shades
Woven wood shades
Cellular (honeycomb) shades
Banded (zebra) shades
Wood and composite blinds
Interior shutters
We will help you determine which solution best fits your aesthetic goals, light-control needs, privacy preferences, and investment range.
For more information on the soft and hard window treatments we offer, please visit our Soft Window Treatments and Hard Window Treatments pages.
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No. We welcome projects of all sizes — from a single window to a whole-home installation.
Whether your project is simple or complex, local or remote, we apply the same level of detail, craftsmanship, and professionalism.
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Custom window treatments are made-to-order and tailored to your home. Unlike mass-produced retail products, each component — from fabric to hardware — is selected, ordered, and constructed according to your approved specifications.
Lead times reflect:
Fabric production and shipping
Hardware fabrication
Workroom scheduling
Custom construction
Quality control inspection
The result is a finished product tailored precisely to your windows, style, and functional needs — not a one-size-fits-all solution.
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Due to the custom and labor-intensive nature of our work, we cannot guarantee rush production.
Projects are scheduled on a first-in, first-out basis once all materials have been received. While we always strive to accommodate time-sensitive requests when possible, we prioritize fairness and quality over expedited timelines.
If your project has a firm deadline, please communicate this during your initial consultation so we can assess feasibility early.
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The design phase typically takes two to four weeks, depending on project scope and responsiveness.
The timeline begins once we receive your completed New Client Questionnaire, along with inspiration images and relevant project details. During this period, we develop selections, specifications, renderings (if applicable), and pricing.
Our goal is to ensure alignment and confidence before fabrication begins.
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Lead times vary by category:
❶ Custom Soft Furnishings
Approximately 6–8 weeks from final approval and material receipt. Highly detailed projects may require additional time.
❷ Semi-Custom Soft Window Treatments
Typically 3–5 weeks.
❸ Hard Window Treatments (Blinds, Shades, Shutters)
3–16 weeks, depending on product type and manufacturer.
❹ Home Decor & Accessories
Lead times vary by vendor. In-stock items may ship quickly; specialty items may require extended production time.
Seasonal demand — particularly before Thanksgiving and the winter holidays — may extend timelines. We recommend planning whenever possible.
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While we carefully manage timelines, delays can occasionally occur due to fabric backorders, freight issues, manufacturer production schedules, or unforeseen circumstances.
If delays arise, we will communicate promptly and provide updated projections. Our team actively works to resolve issues efficiently while maintaining quality standards.
Transparency is central to our process.
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Our portfolio is featured throughout this website and on our social platforms. If you would like to see additional examples relevant to your project type, we are happy to provide curated images upon request.
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Yes. In addition to custom window treatments, we offer interior decorating services, including:
Furniture
Rugs
Bedding
Pillows and cushions
Decorative accessories
Project management.
We collaborate with trusted vendor partners to help create cohesive, beautifully layered interiors.
For a complete list of our dècor brands, please visit our Brands & Partners page.
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Yes. We regularly coordinate with builders and contractors on renovation schedules.
For new construction and remodeling projects, we recommend involving us early — ideally before drywall is complete — so we can advise on mounting locations, blocking requirements, motorization planning, and hardware placement.
Early collaboration ensures smoother installation and prevents costly adjustments later.
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Yes. We are happy to communicate directly with your contractor, architect, or project manager to ensure proper planning and sequencing.
Clear coordination helps align measurements, installation timing, and structural considerations such as blocking, electrical placement for motorization, and finished wall conditions.
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Most of our window treatments are made-to-order and not stocked as finished goods. Production begins only after final design approval and receipt of required materials.
Because each treatment is fabricated or manufactured specifically for your project, lead times reflect custom production rather than retail inventory availability.
Commercial Projects
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Yes. We collaborate with business owners, property managers, and commercial interior designers on projects ranging from offices and retail spaces to hospitality environments.
We provide custom soft furnishings, hard window treatments, and specification guidance tailored to commercial performance, safety, and durability requirements.
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We work in:
Offices
Retail stores
Hospitality spaces
Medical offices
Churches and funeral homes
Educational environments
Multi-family developments
If your project has unique code or compliance requirements, please let us know during the discovery phase.
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Many of the fabrics, lift systems, and hard window treatments we specify are available in commercial-grade constructions.
We can source materials with:
Fire retardancy ratings
High abrasion resistance
Antimicrobial properties
UV performance ratings
Greenguard or other certifications (when required)
Performance requirements should be discussed at the start of the project. For more information on our products, brands, and partners, please visit our Brands & Partners page.
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Yes. We are accustomed to coordinating with contractors, project managers, and procurement teams.
We can provide:
Specification documentation
Installation scheduling coordination
Ship-to-site logistics
Trade-level communication
Design renderings
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Our commercial project payment structure varies depending on scope, materials, and procurement requirements. Terms will be outlined in your project contract.
Fabrication Standards
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A full-service workroom provides turnkey project execution from concept through installation.
A full-service workroom manages the entire soft window treatment process for you—from design collaboration and material sourcing through fabrication, quality control, and professional installation.
To see this process step by step, read our blog post, “The Process of Fabricating Soft Window Treatments.”
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Custom soft window treatments — including draperies, Roman shades, top treatments, pillows, and cushions — are fabricated in our Lebanon, Indiana-based workroom.
Hard window treatments such as blinds, woven wood shades, cellular shades, banded shades, and shutters are manufactured by our trusted vendor partners and professionally installed by our team.
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We adhere to the highest industry standards in design, fabrication, safety, and installation.
The Pinched Pleat is a proud member of the Window Coverings Association of America (WCAA), and we actively participate in continuing education, fabrication workshops, and industry training to stay current with evolving best practices, construction methods, and safety standards.
Our commitment to craftsmanship, precision, and professional development ensures that every project meets rigorous quality expectations.
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We adhere to professional workroom construction methods and industry best practices.
Our standards include:
Precise pattern matching
Balanced hems and returns
Structured headers and pleat spacing
Reinforced stress points
Proper lining and interlining evaluation
Cord safety compliance
Thorough quality inspection before installation
Every treatment is fabricated in accordance with approved specifications to ensure longevity, performance, and visual consistency, and we follow WCMA cord safety standards and WCAA fabrication standards throughout our process.
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Interlining is evaluated on a project-by-project basis.
When appropriate, we recommend interlining to enhance body, insulation, light control, acoustic softness, and overall durability. The decision depends on fabric selection, window exposure, and performance goals.
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Natural fiber fabrics may be pre-treated when necessary to reduce shrinkage and ensure dimensional stability.
We assess each fabric’s characteristics before fabrication to maintain structural integrity and long-term performance.
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We reupholster select small pieces, including benches, ottomans, footstools, dining chairs, and barstools.
We do not reupholster large upholstered furniture such as sofas or headboards, as those projects require specialized upholstery facilities. We are happy to refer you to trusted upholstery professionals when needed.
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No. Altering existing window treatments often compromises construction integrity and may not meet our fabrication standards.
To ensure structural quality, longevity, and consistent results, we fabricate new treatments according to our established construction methods.
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Yes. All custom soft and hard furnishings are inspected in our workroom before installation to confirm measurements, construction details, and overall finish quality. This final review ensures that your treatments meet our standards before they enter your home.
Measuring
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Yes. We strongly recommend professional measuring to ensure accuracy and proper fit.
Our measurement specialists understand mounting clearances, projection requirements, hardware placement, and structural considerations that are not always visible to the untrained eye.
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Yes. Measuring services are billed separately and itemized on your proposal.
Charges typically include a trip fee and a per-window measurement fee. Accurate measuring protects your investment and ensures proper fabrication.
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You may provide measurements for preliminary pricing purposes.
However, final production measurements must be taken by our team for our Perfect Fit Guarantee to apply. If you choose to proceed using self-provided measurements, a signed waiver is required.
For more details, please see the related FAQ below about using your own measurements.
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Custom window treatments are fabricated to precise specifications. Even minor measurement errors can affect fit, functionality, and appearance.
Professional measuring accounts for:
Out-of-square windows
Mounting surface conditions
Window depth and projection
Trim irregularities
Ceiling and floor level variances
Stack-back calculations
Clearance for operability
Proper fullness and proportions
Precision at this stage prevents costly revisions later.
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We are happy to provide a general measuring guide upon request for budgeting purposes. Please note that self-measurements are for preliminary estimates only and are not used for final fabrication.
You may request our Measuring Guide at any time, and you can also learn more about how we calculate pricing in the “What Is a Ballpark Estimate?” FAQ below.
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When our team performs the final measurements, we guarantee your treatments will fit as intended.
If adjustments are required due to our measurement error, we will alter or remake the treatment at no additional cost.
Installation
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Yes. We provide professional installation for both soft and hard window treatments.
Proper installation ensures safe mounting, correct operation, and long-term performance. We strongly recommend professional installation to protect your investment.
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While self-installation may seem cost-effective, improper installation can result in misalignment, damage, or reduced product lifespan.
Our professional installer ensures secure mounting, correct hardware placement, and proper functionality. In most cases, professional installation provides long-term value and peace of mind.
Learn more about the value of professional installation in our blog post, “Why Professional Window Treatment Installation is Essential.”
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Installation time varies depending on the project's scope.
Single-room installations may take a few hours, while larger or multi-phase projects may require additional time. Projects involving both hardware and soft treatments may require two separate installation visits.
We will provide a timeline estimate before scheduling.
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Installation typically involves drilling into studs, trim, or drywall to ensure secure mounting.
Minor dust may occur during drilling. Our installer takes care to maintain a clean workspace and will tidy the area upon completion.
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To ensure a smooth installation, please:
Clear furniture and décor away from windows
Remove fragile items from nearby surfaces
Provide clear access to windows and doors
Secure pets in a separate area
Ensure children are supervised
Remove existing treatments (unless otherwise arranged)
We kindly request that homeowners or authorized representatives avoid remaining in the immediate work area during installation for safety and efficiency.
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Yes. We require a homeowner or authorized decision-maker to be present during installation.
This allows us to:
Confirm final placement details
Address any questions in real time
Provide operating instructions
Review next steps or plan for a follow-up installation visit, if applicable
Having someone available ensures everything is completed to your satisfaction and that you feel confident operating and caring for your new window treatments.
For efficiency and safety reasons, we kindly request that homeowners and guests not remain in the room while installation is underway. Our installer works with tools, ladders, and mounting hardware, and maintaining a clear workspace ensures the safest and most efficient outcome.
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If existing window treatments need to be removed before installing your new treatments, we must be notified in advance.
In some cases, removal can be scheduled during your installation appointment. However, unexpected removal requests may require rescheduling or an additional service charge.
Please let us know in advance so we can plan accordingly and ensure a smooth installation day.
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Possibly. Some projects are completed in a single visit, while others require multiple phases.
For example, custom drapery hardware may be installed first, followed by a return visit once soft treatments are entirely fabricated. Projects involving layered treatments, motorization programming, or coordination with other trades may also require multiple visits.
If your project requires more than one installation phase, we will outline this in advance so expectations are clear and scheduling is seamless.
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If adjustments are required due to installation or fabrication error on our part, we will schedule a service visit at no charge within the first year.
Hard window treatments are also covered by their respective manufacturer’ warranties. Service-related labor fees may apply after the initial service period, depending on the nature of the issue.
Drapery Hardware
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No, but we strongly recommend selecting hardware in conjunction with your treatments.
Drapery hardware plays a critical role in both the performance and appearance of your window treatments. Mounting height, projection, rod diameter, return depth, and bracket placement all impact how your drapery functions and looks once installed.
When hardware and soft treatments are selected together, we can ensure:
Proper proportions
Smooth operation
Adequate clearance
Structural integrity
A cohesive, finished look
Coordinating both elements reduces the risk of costly compatibility issues and ensures optimal results.
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Yes. We are happy to assist with hardware-only orders.
We can guide you through style, scale, finish, and mounting selections to ensure the hardware complements your space and functions properly.
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We maintain trade accounts with multiple designer hardware vendors.
Some of our most requested brands include:
Artisan Drapery Rod Company
Helser Brothers
The Finial Company
Paris Texas Hardware
The Finial Company
Vesta
Select Drapery Hardware
Brimar
Morgik Metal Designs
For a complete list of our hardware partners, please view our Drapery Hardware Brands page.
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Custom drapery hardware is engineered and specified to support the weight, span, and operation of your specific window treatments.
Off-the-shelf hardware is typically manufactured in standard lengths and weight ratings and may not account for the fabric weight, fullness, or stacking requirements of custom panels.
Custom hardware allows for:
Proper rod diameter based on panel weight
Correct bracket projection for clearance and fullness
Seamless splicing for long spans
Coordinated finials and returns
Motorized track compatibility
Structural mounting appropriate for your wall type
By contrast, off-the-shelf rods are often designed for lighter fabrics and shorter spans and may bow, sag, or loosen over time when paired with heavier custom drapery.
Selecting hardware and panels together ensures performance, longevity, and a cohesive finished appearance.
To learn more, read our blog post, “Enhance Your Home with Our Detailed Guide to Drapery Hardware Options.”
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Yes. We offer motorized drapery track systems designed for smooth, quiet, and effortless operation.
Motorized drapery is ideal for:
Large or heavy panels
Two-story or hard-to-reach windows
Wide expanses of glass
Bedrooms requiring blackout functionality
Homes with integrated smart systems
Clients seeking added convenience and luxury
Motorization options may include:
Handheld remote control
Wall switches
Smart home integration
Rechargeable battery systems
Hardwired systems
Motorized hardware is engineered to support the weight and stack of your specific drapery panels, ensuring proper performance and longevity.
We evaluate panel weight, track span, mounting surface, power source availability, and daily usage patterns before recommending the appropriate system.
Motorization is not simply an upgrade — it is often a practical solution for functionality, safety, and long-term performance.
For more information on motorized hardware and controls, read our blog post.
Custom vs. Semi-Custom
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Custom
Custom soft furnishings are made to order and designed specifically for your home.
With custom treatments, you have access to an extensive range of fabrics, trims, hardware, and construction methods from our curated vendor partners. Treatments are fabricated to your exact window dimensions — down to 1/8 inch — with virtually no size limitations.
The custom experience includes:
In-person or virtual design consultation
Professional measuring
Design renderings (when applicable)
Product sourcing and procurement
Project management
Professional installation
Custom is a fully guided, done-for-you experience from concept to completion. To learn more, read our blog post, “What Are Custom Window Treatments?”
Semi-Custom
Semi-custom treatments are also made-to-order but follow a more streamlined and self-directed process.
We have pre-selected popular fabric options, standard sizes, and approved construction methods to simplify the ordering process.
With semi-custom treatments:
Selections are limited to curated options
Measurements are provided by the homeowner or designer
Installation is self-managed
The design process is abbreviated
Semi-custom is a strong option for clients who prefer a simplified experience and are comfortable managing, measuring, and installing independently. To dive deeper into this path and see how it compares to other options, read “Understanding Semi-Custom Window Treatments” and “Custom to Ready-Made: Your Complete Guide to Window Treatment Buying Options.”
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Uniqueness
Every custom piece is designed specifically for you. You gain access to designer-only fabrics and finishes that aren't available from off-the-shelf retailers.
Quality
Custom treatments are crafted by skilled artisans to professional workroom standards, using high-quality materials — not mass production.Precision Fit
Custom sizing ensures ideal proportions, improved function, and a polished finish.
Done for You
We manage the process from concept to installation, reducing guesswork and ensuring cohesive results.To learn more, read our blog post, “What Are Custom Window Treatments?”
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No. We offer both custom and semi-custom solutions and are happy to guide you toward the option that best fits your goals, timeline, and investment range.
To explore how these options compare, read our blog post, “Custom to Ready-Made: Your Complete Guide to Window Treatment Buying Options.”
Pricing
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Because every project is custom-designed and fabricated, pricing varies based on:
Treatment type
Window size
Fabric selection
Lining and interlining
Hardware
Motorization
Installation requirements
Each project is reviewed individually to ensure accurate and fair pricing.
For general investment ranges, please refer to our Pricing Guide below.
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The most accurate way to receive pricing is to schedule a consultation.
During your consultation, we gather measurements, review design goals, discuss material preferences, and confirm installation requirements. From there, we prepare a detailed proposal tailored specifically to your project.
If you are not yet ready for a consultation, our Pricing Guide provides helpful ballpark ranges to assist with early planning.
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We begin preparing your design proposal immediately after your consultation.
Depending on the scope and complexity of your project, you can expect to receive official pricing within approximately one week. Larger or more detailed projects may require additional time to ensure accuracy.
We prioritize clarity and precision over rushing estimates.
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A ballpark estimate is a preliminary investment range based on general project assumptions — not final specifications.
It is intended to help you determine whether a project aligns with your comfort level before moving into detailed design and measurement.
Ballpark estimates are based on:
Approximate window size
Treatment type
Fabric choice
Hardware or operating system selection
Because they are not based on final measurements or material selections, ballpark figures are non-binding and may change once full specifications are determined.
For detailed and accurate pricing, a consultation and official measurements are required.
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Every project is unique, and pricing reflects the scope, materials, and level of customization involved.
Custom projects include design expertise, material sourcing, fabrication, project coordination, and installation oversight. Investment levels vary accordingly.
For general ranges, please request our Pricing Guide. For detailed pricing specific to your home, we recommend booking a consultation.
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Quotes are valid for 30 days.
Because fabric, hardware, and vendor pricing can fluctuate, we cannot guarantee pricing beyond that timeframe.
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We understand the importance of value.
While online pricing may appear lower, it rarely includes essential services such as professional design guidance, accurate measuring, project management, and expert installation.
Our pricing reflects:
Professional design experience
Custom fabrication standards
Accurate measuring
Installation services
Ongoing project support
We are committed to delivering exceptional long-term value — not simply the lowest initial cost.
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Your proposal includes:
Project scope
Treatment specifications
Fabric, lining, and hardware selections
Installation requirements
Timeline estimates
Itemized pricing
Payment schedule
Our goal is complete transparency, so you understand precisely what is included before moving forward. To see how we walk through these details, read our blog post, “Get a Comprehensive Design Presentation Before Ordering Custom Window Treatments.”
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Your budget will depend on the treatment type, size, fabric selection, hardware, and installation complexity.
If you are early in the planning process, our Pricing Guide provides helpful investment ranges for our most popular services.
If you would prefer personalized guidance, we recommend scheduling a consultation to discuss your goals and provide direction aligned with your comfort level.
We are transparent about costs and detail all expenses before any work begins — no surprises.
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Payment policies vary by product and service type:
❶ Home Dècor
Vendor-purchased dècor items require payment in full at the time of order.
❷ Fabrication & Installation
We require a deposit for labor and materials before fabrication begins. The remaining balance is due upon completion or installation.
❸ Design & Project Management
Design services and renderings require payment in full up front. Project management services may be billed on a retainer or installment basis, depending on the scope.
All payment terms are clearly outlined in your proposal before approval.
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Yes. We offer financing through our payment processing provider. Details are available upon request.
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Yes. We offer digital gift cards that can be delivered electronically or printed for gifting.
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From time to time, we offer seasonal promotions and special pricing.
U.S. veterans receive a 10% discount as a thank-you for their service. Repeat clients receive 10% off subsequent orders.
To stay informed about promotions, we encourage you to sign up for our newsletter.
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We do not price match off-the-shelf retailers or online vendors.
Our pricing reflects the level of customization, craftsmanship, design expertise, and service included in every project.
We focus on delivering exceptional value — not competing solely on price.
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Budget conversations allow us to design responsibly and recommend solutions aligned with your comfort level.
Custom window treatments can vary significantly depending on fabric selection, hardware, construction methods, and installation requirements. Understanding your investment range helps us propose options that align with your goals — without presenting designs that exceed your expectations.
Our intention is never to “spend to a limit,” but to maximize value within parameters that feel appropriate to you.
Clear communication early in the process creates a smoother design experience and fewer revisions later.
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Custom window treatments are fundamentally different from mass-produced retail products.
Off-the-shelf treatments are manufactured in standardized sizes, with limited fabric options and simplified construction methods.
Custom treatments are:
Made to your exact window dimensions
Fabricated using professional workroom standards
Constructed with premium fabrics, linings, and hardware
Designed specifically for your space
Measured and installed by professionals
In addition to the product itself, custom projects include design expertise, project management, and installation coordination.
The result is a tailored solution with superior fit, function, longevity, and aesthetic refinement.
By contrast, off-the-shelf products are mass-produced in standardized sizes and configurations. Homeowners are responsible for selecting the appropriate treatment type, determining placement and mounting details, measuring accurately, and completing installation themselves. Without professional guidance, it can be challenging to achieve the same level of proportion, performance, and finish that a fully customized solution provides.
For a deeper look at what drives custom pricing, please read our blog post, "Custom to Ready Made: Your Complete Guide to Window Treatment Buying Options."
Policies & Guarantees
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Our business hours are:
Monday – Thursday: 9:00 a.m. – 6:00 p.m.
Friday: 9:00 a.m. – 5:00 p.m.
Saturday & Evenings: By appointment only
Appointments outside standard hours may be accommodated, subject to availability.
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When our team performs the final measurements, we guarantee your custom treatments will fit as intended.
If adjustments are required due to a measurement or fabrication error on our part, we will alter or remake the treatment at no additional cost.
The Perfect Fit Guarantee applies only when our team takes final measurements.
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Orders may be canceled within two business days of placement.
After this period, all orders are considered final sale due to the custom and made-to-order nature of our products and the speed at which materials enter production.
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Most of our products are custom-made to your specifications and cannot be returned.
Select stocked items may be eligible for cancellation or return, subject to vendor policies and restocking fees. Restocking fees typically range from 15% to 50%, depending on the manufacturer.
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Yes. We carry general liability insurance.
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While we follow a detailed quality-control process, occasional issues may arise.
If rework is required due to a fabrication or installation error on our part, corrections will be prioritized on our schedule at no additional charge.
We provide complimentary service calls for 1 year from the date of installation for fabrication-related issues.
The manufacturer’s product warranty covers all hard window treatments.
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Hard window treatments are covered under the manufacturer’s warranty.
During the first year after installation, we will assist with warranty service coordination at no charge. After the first year, labor for removal, reinstallation, or service coordination may be billed based on the scope of work required.
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Proper care will extend the life and appearance of your window treatments.
Soft window treatments should be lightly vacuumed regularly using a brush attachment to prevent dust buildup. Most fabric window treatments must be professionally dry-cleaned. We do not recommend machine washing unless explicitly specified for that fabric.
Hard window treatments typically require routine dusting and gentle cleaning, per manufacturer guidelines.
All custom soft furnishings include a detailed Care & Maintenance Guide specific to your product selections. We recommend following the care instructions provided with your product, including any manufacturer recommendations, as they are tailored to the particular materials and construction methods used.
If you are ever unsure about proper care or cleaning methods, please contact us before proceeding. Improper cleaning may result in damage or void applicable warranties.
To-the-Trade
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Our Design Professional Program is available to qualified interior designers, interior decorators, contractors, and related trade professionals.
Approved members receive:
Trade pricing
Technical fabrication support
Access to professional documentation
Structured project submission forms
Optional project management services
Membership requires approval and a valid resale license.
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To apply, please complete our Design Professional Application Form and submit a copy of your valid resale license.
Design Professional Application Form
We intentionally maintain a limited number of active trade partnerships to ensure quality, responsiveness, and a high level of technical support for every designer we serve.
After review, approved partners receive access to trade pricing, technical documentation, and project submission forms.
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Our workroom operates at a high level of technical precision and scheduling discipline.
Requiring an application ensures:
Alignment in communication expectations
Clear workflow structure
Professional project documentation
Mutual understanding of fabrication standards
The application process allows us to serve our designer partners consistently and with excellence.
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Trade pricing is available exclusively to approved Design Professional Program members with a valid resale license.
Once approved, please submit your project specifications through our Designer Quote Request Form.
To provide accurate pricing, we require:
Finished measurements
Mounting type (inside or outside mount)
Treatment style
Fabric selection (or COM details)
Trim specifications (if applicable)
Lining/interlining details
Hardware type, finish, and operation mechanism
Installation scope
Confirmation of who is supplying fabric, trim, and hardware
Incomplete specifications may delay pricing.
We price with fabrication precision in mind to ensure accuracy, performance, and profitability for our design partners.
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Our Trade Partners are the trusted brands, mills, and manufacturers whose products we represent and specify.
Our Design Professional Program Members are licensed interior designers, decorators, and contractors who partner with us for fabrication and project execution services.
The two terms refer to different types of professional relationships.
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We’re honored you’re considering us.
First, please complete our Design Program Application Form so we can learn more about your business and project needs.
Next, we recommend requesting our Design Professional Guide, which outlines:
Services and fabrication standards
Trade pricing structure
Process and workflow
Technical capabilities
Terms and conditions
Finally, book a brief discovery session to discuss your workflow, project expectations, and how we can best support your design process.
The call will allow us to align on communication preferences, service scope, and partnership structure from the start.
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A resale certificate:
Confirms professional trade status
Allows for appropriate tax treatment
Ensures compliance with vendor policies
Protects the integrity of our Design Professional Program
We are committed to maintaining a professional-level trade structure.
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No.
We are comfortable working entirely behind the scenes.
All services — including measuring, procurement, installation coordination, and client interaction — are optional and determined by your preferred level of involvement.
We respect your client relationships and operate according to your direction.
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Yes.
Project management services are available on a per-project or retainer basis and are priced separately from fabrication and materials.
Scope and pricing are determined based on project complexity and the level of involvement required.
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We assist with:
Fabric yardage calculations
Fullness ratios
Pattern repeat calculations
Mounting height and projection guidance
Hardware compatibility
Lining and interlining selection
Motorization specifications
Installation strategy
We tailor fabrication methods to meet your project’s design intent and performance requirements.
For a complete overview of technical services, please request our Design Professional Guide.
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Yes.
We offer scaled design renderings upon request to assist with client presentations and project planning.
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Yes.
We are happy to assist with client presentations and can attend when appropriate. Participation level is determined by your preference and project scope.
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Yes. We collaborate with designers nationwide.
Project support, fabrication, and shipping logistics can be coordinated remotely. We regularly ship to installers, job sites, and receiving warehouses across the country.
Out-of-state designers follow the same application and documentation standards as local Design Professional Program members.
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We maintain trade accounts with multiple premium hardware and motorization manufacturers.
For a complete list of our drapery hardware, lift system, and motorization partners, please visit our dedicated Hardware Brands page.
For a detailed overview of vendor access and fabrication standards, request our Design Professional Guide.
Request the Guide -
Yes, we accept COM.
All COMs must be approved before shipment to ensure they are suitable for the intended application. Designers are responsible for verifying:
Yardage requirements
Pattern repeat
Dye lot consistency
Fabric performance characteristics
We reserve the right to decline materials that do not meet fabrication or durability standards.
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For quality control and consistency with our fabrication standards, we provide all lining materials for projects fabricated in our workroom.
Our lining program includes multiple weights, colors, and light-control levels, including blackout, interlining, and specialty options. This ensures performance, longevity, and compatibility with our construction methods.
If a project requires a specialty lining specification, please contact us to discuss before quoting.
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Our trade turnaround times are generally consistent with our retail production schedule.
On average:
Custom soft furnishings: 6–8 weeks after all materials are received
Hard window treatments: 3–16 weeks, depending on the manufacturer
Large or highly detailed projects may require additional time
We operate on a first-in, first-out production schedule. However, repeat designer partners may request prioritization when project timelines require it.
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Yes.
We provide professional documentation to support your workflow, including our Managing Window Treatment Projects: From Inspiration to Installation guide.
We are comfortable operating behind the scenes or participating in client communication — entirely at your discretion.
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Yes.
We regularly ship directly to:
Installers
Job sites
Receiving warehouses
Out-of-state designers
Shipping logistics are coordinated based on your project requirements.
Didn’t find what you’re looking for?
Reach out to us or schedule a complimentary consultation.