The Pinched Pleat’s
Privacy Policy

We highly value your privacy. Please read this “Privacy Policy” carefully before using the https://thepinchedpleat.com Website (the "Website") operated by The Pinched Pleat, an LLC formed in Indiana, United States ("us," "we," "our"). This Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.

Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to, visitors, users, and others who wish to access or use the Website.

You agree to be bound by this Privacy Policy by accessing or using the Website. If you disagree with any part of the Privacy Policy, you do not have our permission to access or use the Website.

Information We Collect, Where We Get This Information, and How We Use This Information
We collect all information that you enter on this Website. Specifically, we collect:

Category of Information

Type of Information

Where We Get the Information

How We Use the Information
Identifying information Name
  • Submitted by the consumer
  • Social networks
  • Surveys
  • Tracking pixels
  • Observation and recording of activities by the business, such as with cookies
  • Analytics
  • Counting ad impressions to unique visitors
  • Creating new features
  • Debugging to identify and repair errors
  • Detecting security incidents
  • Enforcing our Terms of Service
  • Marketing and advertising
  • Participation in surveys and contests
  • Performing services
  • Processing or fulfilling orders or transactions
  • Processing payments
  • Protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for such activities
  • Providing customer service
  • Providing financing
  • Resolving disputes
  • Undertaking activities to verify or maintain the quality or safety of our services or devices
  • Undertaking internal research for technological development and demonstration
  • Verifying customer information
  • Verifying position and quality of ad impressions
Identifying information Postal or shipping address
  • Submitted by the consumer
  • Tracking pixels
  • Observation and recording of activities by the business, such as with cookies
  • Analytics
  • Auditing compliance
  • Auditing transactions that the consumer has entered into
  • Enforcing our Terms of Service
  • Marketing and advertising
  • Performing services
  • Providing customer service
  • Providing financing
  • Resolving disputes
  • Verifying customer information
Identifying information Phone number
  • Submitted by the consumer
  • Tracking pixels
  • Observation and recording of activities by the business, such as with cookies
  • Analytics
  • Counting ad impressions to unique visitors
  • Creating new features
  • Debugging to identify and repair errors
  • Detecting security incidents
  • Enforcing our Terms of Service
  • Marketing and advertising
  • Participation in surveys and contests
  • Performing services
  • Processing or fulfilling orders or transactions
  • Processing payments
  • Protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for such activities
  • Providing customer service
  • Providing financing
  • Resolving disputes
  • Undertaking activities to verify or maintain the quality or safety of our services or devices
  • Undertaking internal research for technological development and demonstration
  • Verifying customer information
  • Verifying position and quality of ad impressions
Identifying information IP address
  • Submitted by the consumer
  • Tracking pixels
  • Observation and recording of activities by the business, such as with cookies
  • Analytics
  • Auditing compliance
  • Detecting security incidents
  • Enforcing our Terms of Service
  • Marketing and advertising
  • Protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for such activities
  • Providing financing
  • Resolving disputes
  • Short-term transient use
  • Undertaking activities to verify or maintain the quality or safety of our services or devices
  • Verifying customer information
  • Verifying position and quality of ad impressions
Identifying information Email address
  • Submitted by the consumer
  • Tracking pixels
  • Observation and recording of activities by the business, such as with cookies
  • Analytics
  • Auditing compliance
  • Detecting security incidents
  • Enforcing our Terms of Service
  • Marketing and advertising
  • Protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for such activities
  • Providing financing
  • Resolving disputes
  • Short-term transient use
  • Undertaking activities to verify or maintain the quality or safety of our services or devices
  • Verifying customer information
  • Verifying position and quality of ad impressions
Financial information Credit or debit card number
  • Submitted by the consumer
  • Auditing transactions that the consumer has entered into
  • Performing services
  • Processing or fulfilling orders or transactions
  • Processing payments
  • Providing customer service
  • Providing financing
  • Resolving disputes
  • Verifying customer information
Financial information Card expiration date
  • Submitted by the consumer
  • Auditing transactions that the consumer has entered into
  • Performing services
  • Processing or fulfilling orders or transactions
  • Processing payments
  • Providing customer service
  • Providing financing
  • Resolving disputes
  • Verifying customer information
Financial information Card CVV (security code)
  • Submitted by the consumer
  • Auditing transactions that the consumer has entered into
  • Performing services
  • Processing or fulfilling orders or transactions
  • Processing payments
  • Providing customer service
  • Providing financing
  • Resolving disputes
  • Verifying customer information

With Whom We Share Your Personal Information


We do not share your personal information with any third parties.

Appointment Scheduling via Third-Party Booking Service & Data Processing

We use Zoho Bookings, a third-party scheduling platform, to manage consultation and appointment bookings, confirmations, and reminders. When you schedule an appointment through our website, certain personal information — including your name, email address, phone number, and appointment preferences — is collected and processed by Zoho Bookings on our behalf. This information is used solely to schedule and manage your appointment.

Zoho Bookings acts as a data processor on behalf of The Pinched Pleat, processing only the personal data necessary for appointment scheduling and management. This may include your name, contact information, and appointment details. Zoho Bookings processes your data in accordance with Zoho’s Terms of Service and Privacy Policy. We do not sell your personal information to third parties. For questions about how Zoho handles your data, please refer to their privacy policy linked above.

How We Protect Your Information


We have implemented the following measures to protect and safeguard your personal information:

  • Limiting the amount of personal information that we collect to strictly necessary information only

  • Using SSL or other secure connection technologies when receiving or sending personal information beyond internal networks

  • Destroying the personal information that we no longer need

  • Performing regular risk assessments

  • Screening all employees with access to personal information

  • Training our employees

  • Requiring our employees to sign confidentiality agreements

  • Encrypting laptops, USBs, and other portable media

  • Implementing and monitoring intrusion prevention and detection systems

  • Maintaining up-to-date software and safeguards

  • Performing regular due diligence of vendors

  • Implementing physical security measures

Cookies

A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website collects cookies. Please visit our Cookie Policy to learn more about what Cookies we collect, why we collect them, and how to change your cookie settings.

Children's Privacy

This Website is intended for use by a general audience and does not offer services to children. Should a child we know to be under 18 send us personal information, we will use that information only to respond to that child and inform them that they cannot use this Website.

Analytics Programs


This Website uses Google Analytics to collect information about you and your behavior. To opt out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/.

We use Zoho, a web analytics service provided by Zoho Corporation Pvt. Ltd., to help us understand how visitors interact with our Website. Zoho uses cookies and other tracking technologies to collect data about your browsing behavior on our site. This information may include:

  • Pages you visit

  • Time spent on each page

  • Clicks and mouse movements

  • Scroll depth

  • Device type and browser information

Zoho may record your interactions with our Website through heat maps, session recordings, and conversion funnels. This helps us identify usability issues and improve your experience on our site. The data collected by Zoho is processed anonymously and not used to personally identify individual users. Zoho acts as a data processor on our behalf and processes data in accordance with their Privacy Policy and our Data Processing Agreement with them.

SMS Campaigns

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including, but not limited to, platform providers, phone companies, and other vendors that assist us in delivering text messages.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your Rights


Depending upon where you reside, you may have the following rights regarding your personal information:

Right

Applies To
The right to access the personal information that we have collected about you Residents of Canada only
The right to say no to the sale of your personal information Residents of Canada only
The right to request that we amend any of the information that we have collected about you Residents of Canada only
The right to withdraw your consent to the processing of your data Residents of Canada only
The right to lodge a complaint regarding our collection, sharing, and processing of data with competent authorities in the proper jurisdiction Residents of Canada only

Exercising Your Rights

You may exercise the rights specified above by submitting a consumer request to:

Dana Newsom, Owner & Principal
info@thepinchedpleat.com
765-441-3256
www.thepinchedpleat.com
138 Ulen Blvd., Lebanon, Indiana 46052
United States of America

We will need to verify your identity before we can process your request. To verify your identity, you will need to provide us with the following information with your request:

  • Name;

  • Postal / Shipping address;

  • IP address;

  • Email address.

Please note that we may be unable to process your request if you do not provide us with the above information.

We will respond to most consumer requests within 30 to 45 days of receipt, depending upon where you reside. However, some requests may take longer. We will notify you in writing if we need more time to respond. We can deny your request(s) if certain exceptions in the Law apply. If we deny your request, we will provide you with the reasons for such denial.

Accountability

The following person is accountable and responsible for our privacy practices and procedures:

Dana Newsom, Owner & Principal
765-441-3256
info@thepinchedpleat.com

You may complain to us by contacting the person accountable and responsible for our privacy practices and procedures using the contact information above. You may also complain to the Office of the Privacy Commissioner of Canada by filling out their form here or calling 1-800-282-1376.

Third-party Websites

This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Do Not Track

Do Not Track (“DNT”) is a preference you can set on your web browser to inform websites that you do not want to be tracked. We support DNT. You can disable DNT by visiting your browser's Preferences or Settings page.

Changes to Privacy Policy

We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes by posting the updated Policy to this website or application.

Questions

If you have any questions about this Privacy Policy, please contact us at info@thepinchedpleat.com.

Last Updated: February 20, 2026